Last Updated: November 2025
Squizspyx is committed to client satisfaction. This Return and Refund Policy outlines the terms under which refunds or cancellations may be requested for our website development services.
As a provider of custom website development services, our work is tailored specifically to each client's needs. Unlike physical products, digital services cannot be returned in the traditional sense. This policy reflects the unique nature of web development services.
Clients may cancel a project at any stage by providing written notice. Upon cancellation:
All work completed up to the cancellation date will be billed at the agreed rate
Any deposit paid will be applied to work completed
If the deposit exceeds the value of work completed, the difference will be refunded within 14 business days
Clients will receive all completed work in its current state
If a project is cancelled before work has started, the full deposit will be refunded minus a 10 percent administrative fee to cover initial consultation and planning time.
Refunds may be issued in the following circumstances:
We fail to deliver agreed-upon services as specified in the project agreement
Technical issues prevent project completion and we are unable to resolve them
We cancel the project due to circumstances on our side
Mutual agreement between client and Squizspyx
Refunds will not be issued for:
Change of mind after work has commenced
Delays caused by client failing to provide necessary materials or feedback
Dissatisfaction with design after client has approved mockups or prototypes
Third-party costs such as domain registration, hosting, or plugins
Completed and delivered projects
Each project includes a specified number of revision rounds as detailed in the project agreement. These revisions allow clients to request changes to ensure the final product meets expectations.
Revisions beyond those included in the agreement will be billed at our standard hourly rate. This does not qualify for a refund as it represents additional work requested by the client.
To request a refund, clients must:
Submit a written request via email to info@squizspyx.world
Provide detailed reasons for the refund request
Reference the project agreement or invoice number
Allow up to 5 business days for initial response
We will review each refund request on a case-by-case basis considering:
The stage of project completion
The reason for the refund request
The terms of the project agreement
Communication history between client and our team
If a refund is approved, payment will be processed within 14 business days. Refunds will be issued to the original payment method used.
In some cases, a partial refund may be offered based on:
The percentage of work completed
Materials and resources already invested in the project
Time spent on consultation, planning, and development
Third-party costs that cannot be recovered
Initial project deposits are generally non-refundable once work has commenced, as they secure our time and commitment to your project.
Deposits will be applied to work completed. If work completed is less than the deposit amount and cancellation is initiated by the client without cause, the remaining balance will be refunded minus applicable administrative fees.
We are committed to resolving any disputes amicably and in good faith. Before pursuing formal dispute resolution, we encourage open communication to resolve issues.
If a dispute cannot be resolved through direct communication, both parties agree to attempt mediation before pursuing legal action.
Costs for third-party services such as domain registration, hosting, premium plugins, stock images, or other external resources are non-refundable as these are paid to third parties and cannot be recovered.
While our refund policy has specific terms, we are committed to client satisfaction. If you are unhappy with any aspect of our service, please contact us immediately so we can work to resolve the issue.
This policy does not affect your statutory rights as a consumer under Irish and EU law. If you believe our services are defective or not as described, you may have additional rights.
We reserve the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Existing projects will be governed by the policy in effect at the time of agreement.
For questions about this Return and Refund Policy or to request a refund, please contact:
Squizspyx
Email: info@squizspyx.world
Website: squizspyx.world